Inclusive Design for Digital Public Services

IDEate addressed critical gaps in Ireland’s digital transformation of public services, with a focus on inclusion, design culture, and meaningful participation. Working with public servants and members of the public in particular, those with amplified needs, the project developed a Digital Design Hub offering practical tools, collaborative communities, and bespoke design research to support more equitable public service delivery. The success of the IDEate project lay in not only in the collaboration will public servants but with the extensive collaboration with members of the public and in particular those who had amplified needs, such as digital literacy needs, intellectual disabilities or who were part of marginalised communities. Though the lifetime of the project 5 COE’s were established and over 250 stakeholders engaged across various organisations within and outside of the Public sector. These engagements were used to: • Develop and test proof-of-concept tools and resources including purpose-built public engagement tools tested in libraries across Cork, Waterford, and Dublin • Piloting the Digital Design Hub locally and nationally public servants • Insights as a Service (INaaS) pilot with DPENDR